The National Health Insurance Company – Daman has received the ISO/IEC 20000-1:2018 certification, recognising the insurer’s sophisticated management of its IT services. Daman is the first health insurer in the region to receive the certification, demonstrating the company’s continued investment in and development of innovative digital services and technical infrastructure which provides members, medical facilities, and business partners with seamless service access.

ISO/IEC 20000 is the first internationally recognised standard for an IT Service Management System (ITSMS). It helps organizations to implement a consistent and reliable system that can deliver cost efficiencies and build resilience.

To qualify for ISO/IEC 20000-1:2018, companies have to accurately measure and meet IT Services performance targets related to the entity’s people, its processes, and its technologies. Additionally, the certification gauges how IT management systems enable the wider business development and growth.

Hamad Al Mehyas, Chief Executive Officer of the National Health Insurance Company – Daman, commented: “This ISO certification is a testament to the international standards of operations that Daman adopts for its IT Services. As a globally recognised hallmark, the accreditation demonstrates our systems are safe, well managed, and are able to provide quality IT services to all our stakeholders.

“Over recent years, Daman has consistently invested in our IT services, building robust infrastructure which is responsive to the ever-changing nature of the digital world. We continue to adapt our company’s technology systems to ensure a smooth and seamless customer experience,” Mr Al Mehyas concluded.

ISO evaluations are conducted by specialised international bodies, ensuring a superlative level of customer service delivered by accredited companies. The receipt of the ISO/IEC 20000-1:2018 certifications in IT Services Management provides a wide range of advantages for companies in their IT Services performance, enabling robust and efficient technological services.

Source: Four Communications

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