MetLife Gulf recently released its latest claims report, underlining its continued support for its customers through its enhanced claims program, "We go out of our way to pay what we say."
The report covers data from 2017-2019 and offers a detailed look at all aspects of Medical and Individual claims for MetLife in the Gulf region, including daily claims payouts by benefit type, cross-border payments, and demographical statistics for medical and individual claims.
In the report, MetLife Gulf highlights that it paid an average of $808,000 in claims every day from 2017 to 2019, as payouts from its customer-focused products hit a new high. The total paid in medical claims was $808 million, while Individual Life and Protection contributed to $77 million in payouts.
Heart conditions and cancer were the top two reasons for retail claims accounting for 64% and 19%, respectively. The average age of a claimant was 52 years, with the youngest 19 years old and the oldest aged 92.
Meeting customers’ evolving needs remains a top priority for MetLife, especially during today's changing environment. MetLife's commitment to going above and beyond for its customers is demonstrated through the $176M cross-border payments made outside of the Gulf for medical and individual claims.
Dimitris Mazarakis, General Manager, MetLife Gulf, said, "We have been supporting and learning about our customers for more than 150 years, studying socioeconomic trends, and listening to their feedback to meet their evolving needs. We believe that to deliver value, we must focus on what truly never changes – putting people first. Our claims payouts underline our claims team's success in ensuring we maintain high standards of service so that our customers can rest assured that their policies will protect them against everyday risks."
It is not just financial help – customers also have free access to 24/7 emergency Customer Support, which provides them with English and Arabic assistance during the claim process. Customers also have the option to log on to MetLife's innovative and easy to use mobile MyMetLife application to submit and track a claim, or even upload supporting documents through their mobile phone – anytime, anywhere.