transcosmos inc. is pleased to announce that the company will fully release "CX-RAY (TM)," a service that diagnoses a multi-channel customer journey in July, 2020. Building on the company's largest call center business in Japan, and its marketing business platform and expertise, "CX-RAY (TM)" visualizes a complicated, entire customer journey that goes beyond a single channel. By tracking the changes in customer behavior and sentiment from a bird's-eye view based on customer data, the service helps clients create and deliver better customer experience than ever before. Ultimately, the service leads clients to achieve "customer success." transcosmos aims to empower 40 clients with the service by the end of 2020 fiscal year.