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Salesforce [NYSE: CRM], the global leader in CRM, today announced the next generation of Service Cloud Einstein, combining the world’s #1 CRM with guided processes and powerful artificial intelligence to transform the customer service experience. Companies can now leverage Einstein Bots for Service to automate routine service requests and enable frictionless agent handoffs. Lightning Flow for Service empowers businesses with tools to quickly design and automate customer engagement processes. And Einstein Next Best Action empowers agents by delivering intelligent recommendations and offers for customers.

Ruckus Networks, an ARRIS company, announces the Ruckus R730, the industry’s first IoT- and LTE-ready, 802.11ax wireless access point (AP). The high-capacity, 12 spatial-stream R730 works in concert with the new Ruckus Ultra-High Density Technology Suite to smoothly deliver high-resolution, latency-sensitive video in ultra-high density user environments such as stadiums, train stations and schools. In addition, the R730 complies with both the new WPA3™ security protocol and Wi-Fi™ Enhanced Open for more secure connections on public networks.

Today, Facebook is launching Watch Party to all Groups around the globe. Watch Party is a new way for people to watch videos on Facebook together in real time. Once a Watch Party is started, participants can watch videos, live or recorded, and interact with other viewers around them in the same moment. Facebook continues to develop new ways to bring people together around video; creating connections and igniting conversations— and Watch Party, is the next step in bringing this vision to life.

Trriple, a UAE-based fintech start-up, adds new services and features to its mobile wallet application, which is available for download on Google Play Store and the Apple App Store.  Users in the UAE can now top-up their Trriple mobile wallets with cash at approximately 3,000 top-up points across the UAE with no cost to the user, enabling its customers to use a range of newly launched in-app financial services such as local and international mobile air-time top-up, peer-to-peer local transfers, and secure and fast retail payments.

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