National Takaful Company (Watania) PJSC that taglines itself as #SettlesClaimsFaster has launched its online customer portal to underwrite policies and to add great convenience to its customers. It provides a non-touch and paperless environment to get a policy online and that too in less than 4 minutes.
Gautam Datta, CEO Watania says, “Our success in turning around our business has been based on ‘Back to Basics’ strategy. Providing easy and efficient access to Customers to buy an insurance policy backed up with hassle free fast claim settlement forms the core of the strategy. Our digital transformation was built around this strategy and COVID19 drove us to fast track the process. We believe that with the launch of our MYCONNECT portal we will come out stronger to fulfill our promise to deliver fast, efficient, and competitive service to our customers.”
Murali. A, Head of Motor in Watania said, “E-commerce is set to position itself as the key driver of growth regionally for retail, contributing 39 percent in 2017, and expected to cross 50 percent by 2020, Bain & Company’s report E-commerce in MENA: Opportunity beyond the Hype revealed. There are very few Insurance companies in UAE which provide insurance on a digital platform, National Takaful Company (Watania) PJSC will be amongst the first few to set this new trend. As a launch offer, we are providing 15% discount on all motor products, to avail this, one should use GET15 as promocode”.
“Further, if we compare with other insurance companies, it was found that Watania is also innovating with its services providing unique facilities under Motor Insurance like car sanitization, whichare FDA and Dubai municipality approved for customer safety in this post COVID era as a must at this time of the global pandemic.”
Martin Sebastian, Head of IT of Watania Insurance says, “We are glad that the work team did for the last 2 years following our CEO’s vision for digital transformation has reached its second phase, last year we launched a comprehensive Partner Portal and now this, all these built on a common platform with Rating & Rule Engine and tightly integrated with our core insurance system using middleware tools. With our tech expertise, we would now be able to handle direct retail customers and service them well. We are also working on some exciting projects and some of them even would fall in the first of its kind in the regional market.”
In this phase of going online with - Watania MyConnect - CUSTOMER PORTAL https://www.watania.ae/ focus is on three products - Motor, Medical, and Home Insurance, soon the company plans to add other products like Travel, Personal Accident and other Personal Lines also.
Jaspreet Chhabra, CFO Watania Insurance said, “We aim to enhance the value of our stakeholders by adhering to best practices in all aspects of our operations, and abiding by the Sharia principles. UAE Insurance market is highly competitive and digital delivery will help us deliver world-class Takaful Insurance solutions which we believe will enhance the customer experience. With the use of digital mediums, we aim to reach a bigger audience and increase our market share and penetration.”
The company plans to be the leading digital ‘General Insurance’ provider in the GCC region under the leadership of visionary H.E. Ali Saeed Bin Harmel Al Dhaheri, Chairman of Board of Directors and continue to innovate its services and build much stronger relationships with its customers.