The National Health Insurance Company Daman has launched its ‘Daman’ and ‘Thiqa’ apps, it was announced today. The launch makes Daman the first health insurance provider in the region to have their apps available in four main smartphone ‘app stores’ in the Middle East.

 

Daman members can now conveniently and securely access Daman’s electronic services using their mobile phones. ‘Daman’ and ‘Thiqa’ apps are available for free on Apple’s App Store, Google’s Play store, Windows Phone Store and the BlackBerry App Store.

“Daman has always been a pioneer in our field. We are a society on the move, and Daman’s smart phone applications ensure our services and staff are available to our members, on their mobile devices, at any time. These apps are part of our overarching strategy to integrate digital solutions into our operations to improve our members’ experience,” said Dr. Michael Bitzer, Chief Executive Officer, Daman.

The app serves as a digital Daman insurance card. Members will have access to information regarding their coverage details, including those of their family. Users can submit reimbursement claims from their phone and access their direct medical network claims. Members are still advised to show their existing Daman insurance card along with their digital card, throughout the implementation phase as medical facilities instil processes to accept the new digital cards.

The Daman and Thiqa apps are designed to suit most screens and handsets, including low-cost smartphones, so all members can make full use of the app’s functionalities. Other key features of the app include: the ability to locate nearby network providers on a map. The app has ‘one-tap’ access to Daman’s 24/7 customer care team.

“Daman continues to be a forerunner using the most modern technology to deliver our services to our members. When designing these applications, we focused on ease of use and accessibility. We want our apps to be efficient, to address the needs of our members, clearly and efficiently, on a range of devices,” said Dr. Sven Rohte, Chief Commercial Officer, Daman.

The app will allow members to access to their claims records, including the costs of each claim, in the same manner as they can through Daman’s website. Accessing claims via the app allows members to be more aware of their healthcare costs and encourage responsible use of their benefits.

These latest technological offerings are in keeping with the company’s goal to fully integrate technology into its processes and user experience.  In 2009, Daman launched the region’s first health insurance management portal through its website, offering members access to their health insurance plans’ information and ability to send across reimbursement claims from their own computers.

Existing ‘My Daman’ and ‘My Thiqa’ members can login instantly using their username and password after downloading and activating the app using their mobile number and accessing the ‘Sign-in’ button. New members can quickly sign-up and use Daman’s e-services on the mobile and website with a single username and password.

Members can reach the customer service team for assistance with any technical issues or feedback, on 800-4-32626 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

About National Health Insurance Company – Daman

National Health Insurance Company – Daman is the region’s leading specialised health insurer, providing comprehensive health insurance solutions to more than 2.8 million members in the UAE. Over the years, the company has been the partner of choice for a number of the country’s most prominent organisations and multinational companies in various industries including oil and gas, aerospace, energy, construction, investments and media.

Daman is a public joint-stock company that is 80% owned by the Abu Dhabi Government with the remaining 20% owned by Munich Re. The company is backed by the reliable support of the Abu Dhabi Government and its strategic partner, Munich Re, one of the world’s leading reinsurers, plays an important role as both reinsurer and a valuable source for knowledge transfer.

Headquartered in Abu Dhabi and established in 2006, Daman offers a range of health insurance plans for both individuals and organisations and exclusively manages the Government’s health programme – Thiqa – for UAE Nationals and Abu Dhabi Basic Plan – for low income expatriates. Members enjoy access to the largest healthcare providers’ network in the UAE and an extensive international network of over 45 countries.

Daman, a pioneer in health care insurance, drives innovation through a combination of state-of-the-art technology and healthcare-related expertise offered by a highly skilled and knowledgeable workforce. Members benefit from added value through unique offerings such as the disease and case management programmes as part of the acclaimed Health Support services. Daman also operates a 24/7 customer call centre and has a medical services authorisation team in direct contact with Daman’s network of healthcare providers. It also provides a diverse range of online services that are unmatched in the UAE.

Daman has set high standards in the health insurance industry and has been awarded a number of internationally recognised awards and quality-focused certifications in a relatively short span of time. The company is ISO 9001 certified for Quality Management Systems and ISO 27001 certified for Information Security Management. The company’s successful application of the online-based Pharmacy Benefit Management system has received a full accreditation by URAC.

 

 Source: Four Communications