In a step to strengthen its offerings for customers, AXA Insurance in the Gulf, one of the leading international insurers in the region, recently introduced its Home Assistance Emergency Repair Service in the UAE. This service is available if customers are faced with unexpected situations at home and includes emergency repairs carried out by professionals to secure customers’ homes and protect them against further loss or damage.

Although the number of fires at households is 7% less in 2016 as compared to the previous year, home insurance purchases have continued to increase in the UAE. The home insurance market has witnessed a steady increase in penetration over the last few years, even though it is not mandated by the authorities.

Commenting on this, David Cadoux, Chief Retail P&C, Actuarial and Data officer at AXA Gulf said, “There is a common misconception regarding the need for home insurance in this part of the world. People think it exists only to protect them from theft, which is thankfully a very low risk in the UAE. However, it is important to move away from this perception as a policy with AXA Gulf also includes cover against liability, relocation, as well as water leaks and fires.”

AXA Home Assistance Service is available 24/7 and provides a wide range of covers including:

  • Locksmith Services: Professionals will carry out emergency repairs if people cannot enter the home due to loss or theft of keys or damage to locks;
  • Electrical Services: Professionals will repair faulty or damaged internal electrical installation if there is a lack or failure of electrical supply;
  • Plumbing Services: Professionals will repair damaged or leaking pipes and fittings;
  • Glasswork Services: Professionals will repair broken external windows or doors as a result of an environmental accident or any hostile third-party action.

“When residents have a home emergency, it is not always immediately clear who is responsible for the repairs or the maintenance of the property, especially for tenants. Moreover, tower management does not usually address such requests on holidays and weekends, which is an added-value for our customers looking for an emergency repair service. This service enables an AXA customer to have a one-stop shop in the event that they have an issue in the property and need immediate support,” added Cadoux.

AXA Gulf is the first insurance company in the country to provide Home Assistance Service for home insurance customers in Dubai and Abu Dhabi.


ABOUT THE AXA in the gulf

With a workforce of over 1,000 employees, 44 branches & retail shops region-wide, more than 1 million customers and 2015 gross written premium of over US$ 963 million, AXA is one of the largest international player in the GCC. Present in the region for more than 65 years, AXA in the Gulf offers a wide range of insurance products and services for corporate, SME and individual customers. The company has been awarded General Insurance Company of the Year for 2nd consecutive year and Health Insurance Company of the Year at the 2015 Middle East Insurance Industry Awards (MIIA), Insurer of the Year and Personal Lines insurer in 2016 at the MENA Insurance Awards and Best Motor Insurance Product by the Banker Middle East in both UAE & KSA.

As part of AXA’s Corporate Responsibility and its commitment to building better understanding about the health risks faced by individuals and the society, the company achieved a new Guinness world record for the most blood cholesterol readings in 8 hours at a single venue in 2014.



The AXA Group is a worldwide leader in insurance and asset management, with 161,000 employees serving 103 million clients in 59 countries. In 2015, IFRS revenues amounted to Euro 99.0 billion and IFRS underlying earnings to Euro 5.6 billion. AXA had Euro 1,363 billion assets under management as of December 31, 2015.

The AXA ordinary share is listed on compartment A of Euronext Paris under the ticker symbol CS (ISN FR 0000120628 – Bloomberg: CS FP – Reuters: AXAF.PA). AXA’s American Depository Share is also quoted on the OTC QX platform under the ticker symbol AXAHY.

The AXA Group is included in the main international SRI indexes, such as Dow Jones Sustainability Index (DJSI) and FTSE4GOOD.

It is a founding member of the UN Environment Programme’s Finance Initiative (UNEP FI) Principles for Sustainable Insurance and a signatory of the UN Principles for Responsible Investment.


Source: GolinMENA